PayPal support - ni odgovora?

FUUUUUCK, pravkar sem spet dobil od njih nek generičen email, ki niti približno ne odgovarja na moja vprašanja. A so normalni?!

*Dear _____,

Thank you for contacting PayPal regarding standard verification process.

European Union anti-money-laundering and ‘Know Your Customer’ regulations require that we collect and verify certain information from you.

Until this verification process is complete, you’ll have a receiving limit on your account. This means that you can receive a maximum of €2,500 EUR into your PayPal account in total payments each year. Your yearly receiving limit starts on the day when you receive your first payment and is reset every year after that on the same date.

When you provide the requested documents, we will review them within 30 days and during that time you can use all features of your account. If the review of your account is not completed by the time you have received €2,500 EUR into your PayPal account, some features of your account will become limited. We will then prioritise your review and complete the process within a few days.

I wish you productive day!

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,

Vladislava

PayPal*

Torej sploh še nisi poklical? Zdaj, ko tudi klic na Irsko ne stane nič, jim bi v tvojem primeru moril non stop, dokler se problem ne razreši. Jaz sem imel pred dvema mesecema tudi nek problem, in sem na koncu dobil njihovega inženirja, ker s podporo ni šlo.

Ja, nisem še klical. Saj jutri bi poklical, če se ne bi rešilo. Drugače leta 2017 nisem ravno pristaš klicanja.

Po še enem generičnem odgovoru, ki sem ga prejel + enemu napačnemu predlogu za rešitev (se videlo, da sploh niso prebrali mojih vprašanj), smo sedaj mislim, da rešili. Na koncu sem jim na zadnja dva emaila napisal z ALL CAPS da naj ne odgovorajajo preden ne preberejo. Zgleda je končno zaleglo in je nekdo dejansko prebral. Najslašbi customer support ever.

Tej resno niso normalni. Pravkar sem dobil nov email od njihovega supporta. Na kratko - sedaj pravijo, da moram vse spremeniti nazaj tako kot sem imel, drugače zaprejo račun v 7 dneh. Je pa itak spet razvidno da gre za kar nek generičen email in da sploh niso niti sekunde namenili temu da se posvetijo moji težavi.

Drugače leta 2017 nisem ravno pristaš klicanja.

Kaj pa pristaš reševanja problemov?

Jp, bom poklical.

Sej mojih zadnjih par postov tukaj je namenjenih samo temu, da veste, kaj pričakovati...