Oglaševanje na fb- help!

2 naročnika

Hej mojstri!

Imam en problem in upam da mi zna kateri pri tem pomagat. Kar naenkrat so se vse kampanje na mojem oglasevalskem racunu ustavile. To se je prvic zgodilo vceraj, potem se je vse skupaj zopet aktiviralo ponoci in zjutraj se je vse zopet ustavilo in od takrat vse stoji. Nic novega nisem delala ali poizkusala, tudi vsa placila so urejena tako kot.mora bit. Čist ze norim ker ne vem zakaj se je to zgodilo. Tudi pisala sem ze kao njihovem help centru in guess what - odgovora ni. S tem racunom delam ze vec let in to se mi je zgodilo prvic.

Je bil kdo od vas ze kdaj v taki situaciji, mi zna kdo pomagat? Kakrsna koli pomoc vec kot dobrodosla!

Hvala ze vnaprej, Anja

Mogoče se je naredil podoben problem kot pri meni.

Takole sem dobil na help centru odgovor (prvi odgovor)

Hi name,

Thanks for contacting Facebook. I appreciate your patience and apologize for any inconvenience you've experienced.

Keeping your personal and financial information safe is our priority. Upon investigation, we've confirmed that your account has been compromised.

The payment method used to make these purchases wasn’t in your name and the charges on your Facebook account won’t be shown on any of your bank statements. I’ve removed the payment method from your account and refunded the charges to the appropriate source.

In addition to this, please take the following measures to ensure your account security:

• Never click suspicious links
• Pick a unique, strong password
• Never give out your email address or password
• Only log in at www.facebook.com (http://www.facebook.com/)
• Update your browser
• Run anti-virus software

If you continue to have security issues, please let me know.

Drugi odgvor (od nekoga drugega)

Hi name

Thanks for contacting Facebook. I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager

Zgleda da je facebook zaznal "vsiljivca" in po pomoti blokiral. Je pa res da sem dobil odgovor trajalo se mi zdi 5-6 dni.

Pa lahko prideš notri pod ADS ali ti napiše your account has been blocked ali kaj podobnega?

Ne vse lahko vidim pa niso blokiral racuna. Sej to mi ni jasno...