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Dear Sir or Madam,
We have received your information about the spam or abuse. One of our consultants will get in contact with you shortly. Your enquiry got assigned the abuse mail ID [AbuseMailID:MU-002099FF-1:1D]. Please keep in mind that this is an abuse mail ID and not an abuse ID.
If a ticket has already been created, there is an abuse ID. That one looks like [AbuseID:000000:00]. An abuse mail ID is existent, when no ticket has been created yet, but the email already has been received and recorded. The format of an abuse mail ID is [AbuseMailID:MU-000000-0:00].
Our office hours concerning abuse enquiries are Monday to Friday (except holidays) from 8h00 to 16h00 (Europe/Berlin).
Important note:
When you reply to us, please leave the abuse mail ID [AbuseMailID:MU-002099FF-1:1D] unchanged in the subject line.
Best Regards,
Hetzner-Support
Hetzner Online AG
Stuttgarter Strasse 1
91710 Gunzenhausen
Tel: +49 [0] 9831 61006-1
Fax: +49 [0] 9831 61006-2
abuse@hetzner.de
www.hetzner.de