Z veseljem bi ti pomagal, vendar ker imam na svojih straneh prevečkrat težave z resource limited obvestili, že dlje časa ne preizkušam novih modulov - puščam stran delujočo kot je, delam samo še na izboljšavah v optimizaciji delovanja strani.

Verjetno pa si že iskal module na uradni strani? http://addons.prestashop.com/en/search?search_query=categories

Obe moji spletni trgovini sprejemajo Paypal - dopolni še z Navihana.si

Pokliče stranka za nakup sobnega kamina in vpraša, če je kamin lesen...

Uporabljam Skrill (težave z njim sem omenjal nekaj tem nazaj).

Meni Skrill zadrži 100% nakazila za čas 30 dni. Ko sem se hotel dogovoriti na začetku za boljše pogoje (prej sproščen denar) - so mi po parih mojih pogajanjih račun zaprli in denar zadržali za 90 dni. Potreboval sem ogromno komunikacijskih in pogajalskih veščin, da sem lahko račun aktiviral nazaj in dobil ponovno možnost sprostitve denarja po 30 dneh.

Zadnji problem, ki sem ga izpostavil na tem forumu s Skrill je bilo, ko je stranka plačala izdelek z Diners preko Skrill, ga prejela, nato pa je Skrill kupnino vrnil stranki nazaj, meni pa še dodatno zaračunal strošek 25€. Od tega je sedaj 3 tedne in še vedno ni rešeno. Predviden čas reševanja 3 mesece in stroškov provizije ne dobim nazaj. Izkazalo se je, da je težava v relaciji Diners-Skrill, ampak stroške njihovih napak pa nosim sam...

Kar se tiče izplačil na TRR je to drugače OK. Nakazujem si na Visa Electron, nakazilo je v 2 dneh, strošek 1.8 €.

Na temo računovodstva sem se že tudi jaz oglašal na tem forumu. Prva računovodkinja je tudi mene skubila. Prvo leto sem naredil nekaj več kot 200 izdanih računov - za to sem plačal cca. 1500 €. S tem da nisem imel vpogled v zaloge, promet - skratka iz excela račune sem ji nosil v pisarno, da jih je poknjižila. Računala je na račun in postavke - tako da sem se za vsak izdan račun in prejeti račun spraševal, ali se mi sploh splača prodajat (npr. sem izdajal račun za 5€, mene pa je knjiženje stalo cca. 6€ skupaj s prejetim računom).

Potem sem iskal (tudi na tem forumu) alternativo. Računovodjo sedaj plačujem 30€+ddv/mesečno, za program Minimax plačujem prav tako 30€+ddv/mesečno. Skupen strošek je torej 60€+ddv mesečno. Prejete račune, izdane račune, zaloge, plačo, dobropise, bančne izpiske si knjižim sam - niti si ne znam predstavljati drugače, saj imam tako dejansko vpogled nad celotnim poslovanjem in vsemi procesi. Obračun DDV- ja ter vse nejasnosti pa mi rešuje računovodkinja. In sem zadovoljen - in se mi zdi čisto OK cena, ki jo plačujem.

Moj nasvet: prevzemi vajeti v svoje roke in si knjiži poslovne dogodke sam z uporabo računovodskega programa in tako imej nadzor nad poslovanjem. Računovodjo pa imej tako kot jaz za kontrolo. Kljub temu boš videl, da stroške za uporabo programa in računovodske storitve ne boš spravil pod 50 €.

Če ti torej mesečno računa 60 € - da ti poknjiži vse ona - potem se tudi jaz pridružujem mnenju ostalih - da imaš zelo ugodno.

In še Skrillov današnji odgovor:

Thank you for your e-mail.

Further to your request, please note that we have received the information for the chargeback from the customer's bank. Such requests cannot be initiated without the card holder's consent and explicit request.

The chargeback procedure has already been initiated and as a payment service provider we have supplied all information for the transaction and the delivery of the goods to the Acquirer Bank for assessment and consent.

Please note that as soon as they consent is granted, we will inform you accordingly of the outcome of the case.

If we can be of any further assistance in the meantime, please, do not hesitate to contact us again.

With kind regards,

Skrill Merchant Services

Pravkar dobil telefonski klic od Diners - naslednji odgovor bo morda prišel prav tudi vam.

Moneybookers še nima zajete celotne baze podatkov uporabnikov Diners Slovenija oz. le ta ni posodobljena zaradi znanih težav, ki jih je imel Diners Slovenija.

Skratka - previdnost pri sprejemanju plačil z Diners kartico.

V mojem primeru težava še ni odpravljena - naj pa bi se delalo na tem...

In danes sem dobil še splošen odgovor od Skrill. Kot je razbrati lahko reševanje traja tudi 6 mesecev in tudi, če bom dobil povrnjeno kupnino, ne bom dobil povrnjenih stroškov 25 €, ki so mi jih neupravičeno zaračunalil.

Further to your inquiry, please note that a chargeback is the return of funds to a consumer, forcibly initiated by the consumer's issuing bank. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's credit or debit card. The chargeback is reversal against a sale that was credited to the merchant's account.

In case of a chargeback, two charges are deducted from your merchant account:

• The transaction amount – being returned back to the cardholder

• The chargeback fee imposed by the credit card organizations

There are various chargeback reasons, such as:

• Services/Merchandise Not Received


• Not as Described or Defective


• Cardholder Does Not Recognize


• Fraudulent Transaction - cardholder did not participate in the transaction

Upon receiving a charge back our system is instantly sending notification to the respective merchant, requesting additional information and delivery proof, based on which we can proceed with the so called charge back objection in a certain timeframe (depending on the card issuer we have between 3 and 15 days).

Once the charge back objection is submitted the respective Acquirer will review the case in accordance to their specific regulations and internal procedures. In most of the cases in order for the card issuer to provide final resolution regarding the objection it is necessary for them to complete their own investigation. Normally we are receiving resolution in 1 – 3 months, however on occasions it takes up to 6 months. Currently, we have submitted the delivery proof that you have provided us with, and are waiting for a resolution from the Acquirer.

On a successful chargeback objection, you shall retrieve the transaction amount, however the chargeback fee is non-refundable, regardless the circumstances. The exact amount of a chargeback fee is stated in the merchant agreement.

Please, do not hesitate to contact us again in case you need any further assistance.

With kind regards,

Skrill Merchant Services

Prejšnji teden sem od Skrill dobil obvestilo:

"Dear ******

We have received a chargeback request from our provider for the following transaction:

Transaction ID: ***********

Amount: 36.4 EUR

Date: 05/10/2013

A chargeback transaction and corresponding fee have therefore been deducted from your balance. These can be found in the 'history' section of your Skrill account:

Chargeback transaction ID: *******

Chargeback fee transaction ID: ******

In order for us to dispute this chargeback and potentially report the case to the authorities, we request that you provide us with the following:

• Name, address and contact details of the customer


• Details of the goods/services provided to the customer


• Proof that the goods/services were sent to the customer


• Any additional information that you feel is relevant to this case

This should be sent via email to merchantservices@skrill.com or fax to +44 709 204 2001. If we are able to successfully dispute this charge back, you will be reimbursed appropriately.

Kind regards,

Skrill Merchant Services"

Na kratko povedano: stranka je naročila izdelek v moji spletni trgovini, plačala z Moneybookers. Izdelek je dobila, Moneybookers pa mi je poslal obvestilo, da so denar stranki vrnili nazaj, dodatno so me oglobili še za 25 € - skupaj sem izgubil več kot 61 €.

Preveril sem pri stranki, ki trdi, da o zahtevi po vračilu denarja ni seznanjena. Potrdila je, da je izdelek dobila. Skrill-u sem poslal skeniran podpisa od GlS-ja, da je izdelek dobila, printscreen naročila. Od tega je že sedaj 1 teden, denarja seveda še nisem dobil, razen obvestila:

"Thank you for your e-mail.

We would like to confirm that the information you have provided us with has been forwarded to our Department in charge, so that they would be able to handle your case respectively.

Thank you for your kind co-operation.

Best regards,

Skrill Merchant Services "

Je že kdo imel takšen primer? Bom sploh dobil povrnjen denar?

Prvič, ko boš dobil malenkost večje plačilo, boš moral PayPalu dokazovati z računi dobavitelja, s tvojimi osebnimi podatki, z osebno izkaznico, z računom od telefona ali elektrike, naslovom bivališča in podobno. In najlepše pri tem bo dejstvo, da bo denar rezerviran (beri: blokiran) in z njim ne boš mogel upravljati, dokler ne dokažeš verodostojnosti podatkov. In ta proces ni končan v 1 dnevu...