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1qay1qay

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12 avg 2010, 11:49
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08 jun 2026, 15:24
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Delko www.delko.si [Moto akumulatorji] | [Polnilne baterije] | [GP baterije]
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  1. V razumnem času po sklenitvi pogodbe na daljavo, vendar najkasneje pred dostavo blaga ali začetkom opravljanja storitve, pa mora podjetje potrošniku zagotoviti potrdilo o sklenjeni pogodbi na trajnem nosilcu podatkov, ki vsebuje vse informacije iz prvega odstavka 43.b člena ZVPot ter soglasje potrošnika iz 13. točke petega odstavka 43.č člena ZVPot, če je to potrebno.


  2. Podjetje mora tudi zagotoviti, da potrošnik v postopku oddaje naročila izrecno potrdi, da se z oddajo naročila strinja s plačilom. Zakon določa, da mora biti funkcija, ki sproži oddajo naročila, označena z besedami "naročilo z obveznostjo plačila" ali drugo izjavo, iz katere nedvoumno izhaja, da je z oddajo naročila povezana obveznost plačila podjetju.


  3. Kaj je trajni nosilec podatkov, ki ga zahteva Zakon o varstvu potrošnikov ?

    Med takšne nosilce se štejejo zlasti papir, ključi USB, CD-ROM, DVD, spominske kartice ali trdi diski računalnikov in e-pošta. Kot trajni nosilec podatkov pa se ne šteje spletna stran.



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v tej temi bom lepil nove odgovore na vprašanja, ki jih objavlja TIRS in se (lahko) tičejo spletne trgovine



http://www.ti.gov.si/si/vprasanjainodgovori/pogostavprasanja/vsavprasanja/


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nekaj novih odgovorov TIRS na našo tematiko, 2. 10. 2014



Ali lahko pošiljamo elektronska sporočila z našo ponudbo na javno objavljene elektronske naslove pravnih oseb?



Zakon o elektronskem poslovanju na trgu (ZEPT) v 6. členu med drugim določa, da lahko ponudnik pošilja komercialna sporočila, če prejemnik vnaprej soglaša s pošiljanjem. Za komercialno sporočilo se šteje vsaka oblika sporočila, namenjena neposredni ali posredni promociji blaga, storitev ali podobe podjetja, organizacije ali osebe, ki opravlja trgovsko, industrijsko ali obrtno dejavnost ali regulirani poklic, pri čemer podatki, ki omogočajo neposreden dostop do dejavnosti podjetja, organizacije ali osebe, predvsem ime domene ali elektronski naslov in sporočila v zvezi z blagom, storitvami ali podobo podjetja, organizacije ali osebe, ki se zagotavljajo neodvisno in brez finančnega nadomestila, sami po sebi še niso komercialno sporočilo.



V primeru pošiljanja komercialnih sporočil mora torej ponudnik pridobiti predhodno soglasje prejemnika. V okviru slednjega pa mora biti jasno razvidno, kakšno soglasje je prejemnik podal - torej, da je podal soglasje za prejemanje komercialnih sporočil oziroma sporočil, namenjenih neposrednemu trženju in podobno.



Zgolj javna objava elektronskega naslova na spletu ali vpis podjetja v določen poslovni imenik samo po sebi ne predstavlja soglasja za pošiljanje komercialnih elektronskih sporočil na njegov objavljen elektronski naslov. Pošiljatelj pa je tudi tisti, ki mora v primeru dvoma dokazati, da s takšnim soglasjem razpolaga. Z vpisom v nekatere poslovne imenike uporabnik sicer lahko poda tudi soglasje za pošiljanje komercialnih sporočil na njegov elektronski naslov, ni pa to nujno oziroma ga lahko uporabnik kadarkoli prekliče.



Določeno omilitev zahteve po predhodnem soglasju omogoča Zakon o elektronskih komunikacijah (ZEKom, Uradni list RS, št. 109/2012, 110/2013, 40/2014-ZIN-B, 54/2014-odl. US), ki v drugem odstavku 158. člena določa, da lahko fizična ali pravna oseba, ki od kupca svojih izdelkov ali storitev pridobi njegov elektronski naslov, ta elektronski naslov uporablja za neposredno trženje svojih podobnih izdelkov ali storitev, vendar pod pogojem, da kupcu ponuja jasno in izrecno možnost, da brezplačno in enostavno zavrne takšno uporabo svojega elektronskega naslova takrat, ko so ti podatke za stike pridobljeni in ob vsakem sporočilu (če ni kupec zavrnil takšne uporabe že na začetku).



Kam se lahko obrnem, če prejemam nezaželena komercialna elektronska sporočila?



Odgovor:



Pošiljanje sporočil, ki vabijo k nakupu blaga oziroma storitev, urejajo trije predpisi - Zakon o elektronskem poslovanju na trgu (ZEPT), Zakon o elektronskih komunikacijah (ZEKom, Uradni list RS, št. 109/2012, 110/2013, 40/2014-ZIN-B, 54/2014-odl. US) ter Zakon o varstvu osebnih podatkov (ZVOP-1, Uradni list RS, št. 94/2007-UPB1), nadzor pa poleg Tržnega inšpektorata RS na tem področju izvajata tudi Agencija za komunikacijska omrežja in storitve RS in Informacijski pooblaščenec.



Če gre za pošiljanje komercialnih elektronskih sporočil fizičnim osebam, nadzor na podlagi ZEKom izvaja Agencija za komunikacijska omrežja in storitve RS.



Tržni inšpektorat RS izvaja nadzor na podlagi določil ZEPT in sicer v primerih, ko gre za pošiljanje komercialnih elektronskih sporočil drugim naslovnikom (npr. pravnim osebam).



Ali lahko svoje artikle oglašujem in prodajam preko Facebook profila, naknadno pa odprem "pravo" spletno trgovino?



Odgovor:



V primeru prodaje preko spleta mora podjetje spoštovati določila več predpisov iz pristojnosti Tržnega inšpektorata RS in sicer predvsem Zakona o preprečevanju dela in zaposlovanja na črno (ZPDZC-1), Zakona o varstvu potrošnikov (ZVPot), Zakona o varstvu potrošnikov pred nepoštenimi poslovnimi praksami (ZVPNPP) ter Zakona o elektronskem poslovanju na trgu (ZEPT). Sama oblika spletne trgovine oziroma prodaje preko spleta ni predpisana, mora pa podjetje potrošnikom oziroma v določeni meri tudi drugim kupcem zagotoviti ustrezne podatke ter v razmerju do njih izpolniti določene obveznosti.



V primeru prodaje preko Facebook profila se torej uporabljajo enake zahteve, kot v primeru klasične spletne trgovine. Več o tem si lahko preberete v odgovoru na vprašanje št. 122.



Vprašanje številka 00320, objavljeno 3. 10. 2014



Na televizorju se mi je že tretjič pojavila enaka napaka, za katero sem ponovno uveljavljal garancijo. Ali lahko zahtevam novo televizijo?



Odgovor:



Zakon o varstvu potrošnikov (ZVPot) v 21.b členu določa, da če napake niso odpravljene v skupnem roku 45 dni od dneva, ko je proizvajalec, prodajalec ali pooblaščeni servis od potrošnika prejel zahtevo za odpravo napak, mora proizvajalec potrošniku brezplačno zamenjati blago z enakim, novim in brezhibnim blagom.



Ni nujno, da omejeni 45 dnevni rok prične teči z uveljavljanjem vsakega zahtevka za popravilo posebej, ampak se pod določenimi pogoji lahko dolžine posameznih popravil od prvotnega zahtevka dalje tudi seštevajo. V kolikor se uveljavlja večkratno popravilo za istovrstno napako, se dolžine posameznih popravil seštevajo in po preteku 45 dni lahko potrošnik zahteva enako, novo in brezhibno blago. V kolikor pa se pri večkratnem popravilu uveljavljajo zahtevki za drugačne vrste napak, prične teči 45 dnevni rok za vsako napako znova.


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tole zna biti evergreen :)



Ker se pogosto pojavljajo vprašanja o CE direktivi je tukaj na preprost in razumljiv način napisano bistvo z navedbo standardov in skupin izdelkov :



Avtor: Fredrik Grönkvist





Importing from China to the European Union. . If so, your product is likely required to be CE marked, and compliant with one or more European Union standards. Yet, many small businesses importing from China are unaware of how these regulations apply to their products – and who is ultimately responsible to ensure compliance.



In this article, we explain the basics of CE marking, including documentation, labeling requirements, regulated products and major EN / EC directives. What’s more, we also explain why companies importing from China, and other Asian countries, shall be cautious and never take CE compliance for granted.



What is CE marking?



Many products sold in the European Union must be compliant with one or more EC or EN directives. Some EC directives apply to highly specific products, e.g. finger paints, while others are more comprehensive and regulate large categories of products, e.g. electronics with an input or output voltage between 50 to 1000 volts. CE marking is not a product directive itself, but a conformity marking stating that the item is compliant with all applicable EC directives.



As each EC directive regulates specific products, their scope of regulation varies greatly. Some EC directives regulate substances, while other regulate energy efficiency and electrical safety. These directives also cover labeling requirements, applying to the product unit and its packaging and user instructions.



However, you can’t simply print a CE mark on your products, and assume that you’re good to go. You must ensure that the items comply with all technical requirements outlined in the applicable EN and EC directives. Selling non-compliant items in the EU is illegal, and may result in both a forced recall and serious fines – assuming that the items make it through customs in the first place.



Are non-EU based importers required to ensure CE compliance?



No, as CE marking is part of European Union directives, importers based in the United States, Australia, India and other countries are not required by law to ensure compliance. However, looking for previous CE compliance when selecting a Chinese manufacturer is still wise – even for non-European importers. Previous CE compliance does indicate a certain level of technical expertise. European compliance is also far more common in China, as compared to compliance with American, Australian and Indian standards.



Thus, buyers in these countries often have no choice but to primarily look for suppliers able to show CE compliance – as a way to determine if the supplier is capable to reach standards in their own countries.



CE marking is of course also required for items, not only shipped from China, but for products sold from any country to an EU member state. Therefore, it is indeed highly relevant to ensure CE compliance, if you are a non-EU company looking to re-export items to the European Union. Most big companies, including Apple and Samsung, tend to secure compliance with all relevant standards in major markets. That’s why your laptop chargers, sold worldwide, are also labeled with the CE mark.

Which products must be CE compliant?



Some EC and EN directives regulate specific products, but most are applicable to groups of products. We will look into the specific scopes of regulations for various directives later, but let’s begin by taking a look at the list products requiring CE marking.



However, if you can’t find your products in the list below, that is not implying your product is exempt from product standards and directives. There are various other regulations in the European Union, one of which is the REACH directive, regulating substances in all products sold in the EU.



Electronics


Appliances burning gaseous fuels
Household refrigerators and freezers
Ecodesign of energy related products
Electromagnetic Compatibility
Low voltage
Radio and Telecommunications Terminal Equipment
RoHS 2 (Part of CE, starting in 2013)

Toys


Mechanical and physical properties
Flammability
Specification for migration of certain elements
Experimental sets for chemistry and related activities
Chemical toys (sets) other than experimental sets
Graphical symbols for age warning labelling
Finger paints
Swings, slides and similar activity toys for indoor and outdoor family domestic use
Organic chemical compounds – Requirement
Organic chemical compounds – Sample preparation and extraction
Organic chemical compounds – Methods of analysis
N-Nitrosamines and N-Nitrosatable Substances

Machinery


Machinery (general)
Non-automatic weighing instruments
Measuring instruments
Cableway installations designed to carry persons
Lifts
Personal protective equipment
Pressure equipment
Pyrotechnics

Medical


Active implantable medical devices
In vitro diagnostic medical devices
Medical devices

Vehicles


Recreational craft
Bicycles
Electric bicycles

Other


Cableway installations designed to carry persons
Equipment and protective systems intended for use in potentially explosive Atmospheres
Explosives for civil uses
Hot-water boilers
Noise emission in the environment
Simple pressure vessels

Which party is responsible to ensure CE compliance?



When products are manufactured overseas (e.g. in China), the importer is responsible to ensure compliance with the applicable CE marking directive. This often comes as a surprise to European importers, as most EU authorities and their websites tend to refer to the “manufacturer” as the party responsible to ensure CE compliance.



However, when items are manufactured overseas, the importer is considered being the manufacturer. Thus, the responsibility to ensure CE compliance cannot be shifted to a Chinese manufacturer.

What can happen if I import non-compliant items?



We have received several notifications of EU customs requesting CE certification documents, to prove that the imported items are compliant with all applicable CE directives. In those cases that the importer could not produce such documentation, the customs did not allow the cargo to pass through customs.



The most recent report we received, concerned a Spanish company not being allowed to bring their products through customs, as they failed to provide the necessary CE certificate. In this specific case, they had done part of their homework and ensured compliance with the EN 71, the EU Toy Safety Directive. However, as these toys were also electrical, additional CE directives also applied, of which they couldn’t prove compliance. We didn’t hear back from them, but I think this resulted in a complete loss.



A few years ago we also received a similar report from a Swedish company, also importing toys. The difference in this case was that the items arrived several months ago, but when EU regulators came knocking on their door – they couldn’t produce documents proving full compliance. Thus, they faced a forced recall, which means that you are not allowed to sell the items anywhere in the European Union – and refund all customers that have received items from that same batch. A financial nightmare, in other words.



In addition to this, you may also face major fines, counted in the millions of Euros. Assuming anyone gets hurt, or if property is damaged, you may also face criminal prosecution.



Are all Chinese manufacturers CE compliant?



No, they are not. It’s rather the opposite. In most industries, only 5 to 10% of the Chinese manufacturers are compliant. However, that is not saying that an entire factory can be “CE compliant”. CE marking only applies to specific products. Therefore, even those manufacturers that can show previous compliance, will not always make CE marked items.



Thus, when selecting suppliers, we always look at previous CE compliance in order to determine if the supplier has the knowledge and technical capability to manufacture compliant products. Neither of these are to be taken for granted in China. Remember, previous compliance is an indication, not a guarantee that your items will be compliant.



There is no such thing as “compliance by default”. Before you place an order, you must make your supplier aware of “your” compliance requirements. If Chinese manufacturers do anything “by default”, it’s manufacturing items that are non-compliant with any foreign standard whatsoever. But simply referring to “CE compliance” and assuming that the supplier will know exactly which EC directives apply to their products is an extremely risky strategy. You must confirm exactly which CE directives your products, and communicate this to the Chinese supplier. In order to verify compliance, you must also implement a testing and certification procedure.



Declaration of Conformity



The Declaration of Conformity (DoC) is a document issued by the manufacturer, stating that the item is compliant with all applicable EN or EC directives. The DoC shall also list the specific EN or EC directives of which the product is compliant. Apart from this, the manufacturers company name, address and product information shall also be present on the DoC.



For some products, the manufacturer is allowed to issue the DoC without the need for third party testing verifying compliance. This setup works fine, when it regards European, American and Japanese manufacturers. But what about Chinese manufacturers?

Fake product certificates and test reports are not unheard of in China, to say the least. Many Chinese suppliers issue DoC, claiming compliance, while they have not made any effort whatsoever to ensure compliance. A few months ago we received a DoC, issued by a Chinese supplier, claiming that their ball bearings were compliant with the Electromagnetic Compatibility (EMC) Directive.



The EMC directive regulates electronics, that may interfere with other electronics in its proximity. The problem here is that a ball bearing doesn’t have any electrical components, and is therefore unable to interfere with electronics. Thus, the EMC directive is not even applicable to a ball bearing. In essence, the Chinese supplier simply went online and copy pasted the first EN directive they could find on Wikipedia, hoping it would solve their compliance problems.



In the end, it’s the importer’s responsibility to ensure that the items are compliant. If the authorities find that your imported items are non-compliant, you will be held responsible – not the supplier. This is why third party testing, verifying that the DoC is actually valid, is important, even though such testing may not always be required by law.



However, in some cases, third party testing is required by law. This means that the Declaration of Conformity, issued by the supplier, must be based on third party testing from an authorized testing company.

Technical file



In addition to the DoC, the manufacturer is also required to set up a technical file. This document regards the technical aspects of a product, combined with testing and quality control procedures and documents. Below follows an overview of the information the technical file shall at a minimum include:


Description of the items
Concept designs, drawings, Wiring and circuit diagrams (if electrical), component schemes, sub-assemblies, part lists, etc.,
List of standards applied in full or in part
Testing (in house or made by third parties) and Quality control procedures
Test reports and quality control records
Marking and labelling copies
User instruction copies

However, the specific information a technical file shall include is outlined in the applicable EN or EC directive. The technical file, unlike the Declaration of Conformity, must not be published or made available to retailers, or direct customer. The importer is required to present the technical file, only if requested by EU or local authorities.



Thus, the importer is legally required to obtain copies of the technical file from the Chinese manufacturer. But, as the technical file contains detailed product information such as circuit diagrams, virtually no suppliers are willing to hand it over prior to the buyer placing an order.



This opens up a world of problems, as the importer is facing the risk of first paying a supplier, only to find out that they don’t really have a technical file.

Labeling requirements



CE compliance label



The CE mark is essentially a label showing that the item is compliant with all applicable EN or EC directives. On the other hand, products that are not regulated by such directives, shall not be CE marked.



The CE mark shall be affixed to the product unit and its packaging and user instructions, if any. This shall be done during production, by the Chinese supplier. That said, don’t expect that they are aware of the specific CE marking requirements for your product. It’s critical that you provide your supplier with graphical files, dimensions and affixing position on the product.



The proportions of the CE mark itself shall also be according to the official layout set by the European Union, and a minimum diameter of 5 mm. That said, there are also exceptions. Naturally, the CE mark shall also be permanent, so a sticker is not enough.



EU directives requiring CE marking



As explained previously in this article, CE marking is meant to show compliance with all applicable EN or EC directives. Below follows an overview of directives applicable to electronics, machinery and toys. However, keep in mind that this is not the full list of directives requiring CE marking.



Low Voltage Directive (LVD)



The LVD applies to electronics, and components, with an input, or output, ranging between 50 to 1000 volts AC, and 75 to 1500 volts DC. Thus, the Low Voltage Directive scope of regulations covers a wide range of products, including chargers, cables, home appliances and socket outlets. However, LVD is not applicable to battery powered devices, and other electronics with an input, or output, that falls outside of the specified voltage range.



Electromagnetic compatibility (EMC)



The EMC Directive is applicable to fixed electronic appliances, such as LED displays. The purpose is to ensure that electrical equipment don’t interfere with other electronics, and signals, in its proximity. While it’s impossible to completely eliminate electromagnetic emittance, the EMC directive sets strict limits – which in turn depend on the type of product, its usage and intended environment. However, products covered by the R&TTE Directive, are not regulated by the EMC directive.



Machinery directive (MD)



The MD is applicable to machinery, interchangeable equipment and parts. The machinery directive primarily regulates mechanical design and electrical design, but also ropes, chains and other safety aspects of machinery. That said, motor vehicles and many types of consumer electronic appliances, are not regulated by the Machinery Directive.



Toy Safety Directive (EN71)



EN 71 regulates toys, and other children’s products. It’s not one uniform standard, but divided into 13 different EN 71 standards. In most cases, more than EN 71 standard is applicable. EN 71 regulates various aspects of toys and children’s products, including, but not limited to: flammability, mechanical and physical properties, chemicals and heavy metals. In addition, EN 71 also stipulates requirements for graphical symbols (e.g., age warnings) and other labeling requirements.



Radio & Telecommunications Terminal Equipment Directive (R&TTE)



The R&TTE directive is applicable to radio and telecommunication equipment. The scope of regulations includes both final products and individual components. Therefore, products with radio, WiFi and Bluetooth transmitters and receivers are required to comply. This includes, but is not limited to, Android tablets, Smartphones and WiFi routers.



European Ecodesign Directive



The Ecodesign Directive was put in place to reduce greenhouse gases. As of today, more than 40 groups of products are covered by the Ecodesign Directive, including light bulbs and domestic electrical appliances. The directive also applies to non-electrical products, including windows and insulation materials.



Restriction of Hazardous Substances (RoHS 2)



The RoHS directive restricts the amounts of certain substances in electronics, including lead, cadmium and mercury. Starting in January 2013, RoHS is now part of the CE marking directive. Therefore, RoHS compliance is mandatory for all CE marked electrical items. However, there are few exceptions.


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Tržni Inšpektrorat o Energy Saver Pro :



Že pred več kot letom dni se je na spletni strani http://www.energysaver-pro.com/slv/, prav tako pa tudi na Facebook-u in drugih spletnih straneh začel na veliko oglaševati izdelek Energy Saver Pro, s katerim bi naj prihranili tudi do 75% porabe električne energije v gospodinjstvih. Navedbe v oglasih so neresnične, saj s to napravo prihranka porabljene delovne električne energije v gospodinjstvih zanesljivo ni mogoče doseči. Gre za navadno majhno kompenzacijsko napravo induktivne jalove energije (kondenzator), ki nikakor ne zmanjšuje porabe delovne energije, temveč le izboljšuje faktor delavnosti toka (cos fi). Gospodinjstva namreč po izstavljenih računih elektro distribuciji plačujejo le porabljeno delovno energijo, saj so za gospodinjski odjem vgrajeni na odjemnih mestih le števci porabe delovne energije. Nikjer v Sloveniji ne boste zasledili v gospodinjstvih tudi števcev jalove energije. Zato vam predlagamo, da oglaševalskim sporočilom za to napravo ne nasedete, saj z njo zanesljivo ne boste prihranili, kvečjemu potrošili dodaten denar za nakup naprave in še mesečno za njeno uporabo, saj za svoje delovanje porablja delovno energijo, ki pa jo gospodinjstva plačujejo.



Če pa ste že napravo kupili, pa imate, skladno z določili 43.č člena Zakona o varstvu potrošnikov, možnost odstopiti od pogodbe v roku 14 dni od prejema blaga, ne da bi vam bilo potrebno navesti razlog za vašo odločitev. Pri tem pa se morate zavedati, da naprava prihaja direktno iz tujine, zato previdnost pri vračanju blaga naj ne bo odveč. Lahko ostanete tako brez denarja kot brez naprave. V primeru kakršnihkoli težav glede vračila izdelka in posledično vračila kupnine na področju EU, se lahko obrnete za pomoč na Evropski potrošniški center (www.epc.si). Tržni inšpektorat RS vam v danem primeru ne more pomagati, saj proizvod ni kupljen na slovenskem trgu, ampak je preko raznih dostavnih služb le prinesen (izročen) slovenskemu naročniku!



http://www.ti.gov.si/nc/si/splosno/cns/novica/article/2537/5635/


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Ker bo (verjetno) še komu koristilo prilagam neobvezujoče mnenje ministrstva za gospodarski razvoj in tehnologijo o stvarni napaki in nekaj sorodnih stvareh, ki nas vse zanimajo ...... recimo da uveljavljanja garancije ne sme biti pogojeno z računom, ampak je dovolj bančni izpisek stranke ...



NEOBVEZUJOČE MNENJE - Stvarne napake




  1. Kdo je pristojen za podajo ocene o sorazmernem znižanju kupnine?



Tržni inšpektorat RS lahko izda odločbo za vračilo sorazmernega dela kupnine le, če med prodajalcem in potrošnikom ni spora o napaki (ali če potrošnik priloži mnenje sodnega izvedenca ali če je napaka na drug nesporen način dokazana) in ko je na tej podlagi mogoče tudi neposredno ugotoviti znesek, ki naj bi se vrnil zaradi obstoja napake na blagu oziroma opravljeni storitvi (znesek na primer izhaja iz specifikacije računa). Če med trgovcem in potrošnikom ni sporazuma o znižanju cene in glede na naravo napake ni mogoče neposredno ugotoviti sorazmernega zneska, ki naj bi se vrnil zaradi napake, lahko po našem mnenju oceno o znesku poda le sodni izvedenec.




  1. Potrošnik kupi blago z napako, na katero je bil pred nakupom opozorjen. Ali lahko uveljavlja pravice iz naslova stvarne napake, ki se ne nanaša na napako, na katero je bil opozorjen? Kaj če potrošnik v takem primeru zahteva nov brezhiben izdelek (tretje alineja 37.c člena ZVPot)?



Po naše mnenju potrošnik lahko uveljavlja stvarne napake, če gre za napako, na katero ni bil opozorjen. Če postavi zahtevek za zamenjavo blaga z novim brezhibnim, mu je prodajalec dolžan blago zamenjati za blago z enakimi lastnostmi, kot jih je imel prvotni izdelek (podobno kot pri uveljavljanju stvarnih napak pri rabljenih vozilih). Če izdelka s podobnimi lastnostmi nima na voljo, pa lahko potrošnik uveljavlja katerega izmed preostalih treh zahtevkov.




  1. Kakšen je rok za zamenjavo blaga pri uveljavljanju garancije, če ga proizvajalec/ prodajalec/pooblaščeni servis ne popravi v 45 dneh?



ZVPot v prvem odstavku 21.b člena določa, da mora garant blago popraviti v 45 dneh. Če v tem roku blaga ne popravi, mora proizvajalec potrošniku brezplačno zamenjati blago z enakim, novim in brezhibnim. Rok za zamenjavo po našem mnenju izhaja iz drugega odstavka 21.b člena ZVPot, ki določa, da lahko potrošnik razdre pogodbo ali zahteva znižanje kupnine, če proizvajalec v roku iz prvega odstavka navedenega člena (to je 45 dni) ne popravi ali zamenja blaga. To pomeni, da mora garant v 45 dneh popraviti blago ali ga zamenjati z novim brezhibnim, v nasprotnem primeru pa lahko potrošnik uveljavi katerega izmed preostalih dveh zahtevkov.




  1. Uveljavljanje pravic brez dokazil o nakupu. S katerimi listinami lahko potrošnik uveljavlja zahtevke iz stvarne napake oziroma garancije?



ZVPot ne določa dokaznega sredstva za dokazovanje nakupa v določeni trgovini. Vsekakor pa je potrošnik tisti, ki nosi dokazno breme glede opravljenega nakupa. Nakup je najlažje dokazati z računom, možni pa so tudi drugi načini, kot na primer bančni izpisek, če je blago plačano z bančno kartico.




  1. Ali lahko trgovec v primeru uveljavljanja garancije s strani potrošnika isti izdelek popravlja večkrat zaradi iste napake in v drugem primeru zaradi različnih napak?



ZVPot v 21.b določa, da je rok za odpravo napak 45 dni. Pri tem ne določa, kolikokrat je lahko blago na popravilu. Glede na to, da zakon govori o odpravi napak in torej uporablja množino, morajo biti vse napake odpravljene v skupnem roku 45 dni. Pri tem po našem mnenju ni odločilno dejstvo ali gre za isto napako ali za različne napake.




  1. Ali je dovoljeno, da pri prostovoljni garanciji dajalec garancije veljavnost veže na opravljanje rednega servisa, pri katerem potrošnik plača material in delo?



ZVPot v 17. členu glede prostovoljne garancije določa, da garancija dajalca garancije zavezuje pod pogoji, ki jih določi v garancijskem listu in oglaševalskem sporočilu. Iz navedenega izhaja, da dajalec garancije lahko določi dodatne pogoje (na primer reden servis) za veljavnost garancije. Vendar je pri tem po našem mnenju treba upoštevati tudi določila glede veljavnosti pogodbenih pogojev. Pogodbeni pogoji potrošnika zavezujejo le, če je bil z njimi seznanjen pred sklenitvijo pogodbe. O dodatnih pogojih, ki jih za veljavnost prostovoljne garancije postavi dajalec garancije, mora biti potrošnik obveščen pred nakupom, drugače ga ti pogoji ne zavezujejo.




  1. Ali lahko slovenski prodajalec skrajša garancijski rok, ki ga je določil proizvajalec? Ali je ZVPot v tem primeru nad razmerjem med proizvajalcem in prodajalcem?



ZVPot slovenskega podajalca ne omejuje, da določi krajši garancijski rok, kot ga je določil proizvajalec. Pri tem ZVPot ne ureja pogodbenega razmerja med proizvajalcem in prodajalcem, tako da se mora prodajalec glede dolžine garancijskega roka dogovoriti s proizvajalcem.




  1. Kako se uveljavljajo pravice iz naslova garancije za izdelek, na katerem je v tujem jeziku navedena ozemeljska veljavnost garancije za celotno EU, kupljen v drugi državi članici EU?



Če se ob upoštevanju člena 6 Uredbe Rim I uporablja pravo države, kjer ima prodajalec sedež, lahko potrošnik uveljavlja garancijo na način in pod pogoji, ki jih določa garancijska izjava oziroma pravo te države članice. Pri tem zavezanec ni dolžan upoštevati določil ZVPot glede garancije.




  1. Kako reševati regresne zahtevke med prodajalcem in proizvajalcem, če gre proizvajalec v garancijskem roku v stečaj?



Uveljavljanje regresnih zahtevkov ni predmet urejanja ZVPot. ZVPot določa, da lahko potrošnik vse pravice iz naslova garancije uveljavlja tudi proti prodajalcu. Tudi če gre proizvajalec v stečaj in prodajalec proti njemu ne more uveljavljati regresnih zahtevkov, ima potrošnik pravico uveljavljati garancijo pri prodajalcu.




  1. Koliko časa je podjetje dolžno hraniti oziroma skladiščiti blago, ki je popravljeno iz naslova garancije, če ga potrošnik ne pride iskati?



ZVPot takšnih primerov izrecno ne ureja, kar pomeni, da podjetja lahko v splošnih pogojih poslovanja uredijo pravila glede skladiščenja, če potrošnik v razumnem roku ne pride iskati blaga.




  1. Na kateri podlagi se zaračunava stroške prevoza blaga, povezane z uveljavljanjem reklamacije?



ZVPot določa, da je podjetje dolžno potrošniku povrniti stroške, ki so nastali s prevozom blaga zaradi odprav napake v okviru garancije oziroma glede uveljavljanja zahtevkov iz naslova stvarne napake. Niti ZVPot niti Obligacijski zakonik ne vsebujeta posebnih pravil o povrnitvi škode, kadar je vzrok za nastanek te škode izpolnitev pogodbe z napakami. Ker ta pravila niso določena, je treba glede obsega odškodnine smiselno upoštevati pravila glede poslovne odškodninske odgovornosti, ki določa, da ima upnik pravico do povračila navadne škode in izgubljenega dobička. Podjetje mora po našem mnenju povrniti razumne stroške, ki so upoštevaje lastnosti blaga dejansko nastali pri uveljavljanju reklamacije, na primer stroški poštnega pošiljanja, kilometrina, stroški javnega prevoza...




  1. Ali je potrošnik upravičen do nadomestnega blaga za čas, ko je blago na popravilu iz naslova stvarnih napak?



ZVPot ne določa pravice potrošnika do uporabe podobnega blaga pri uveljavljanju stvarnih napak. Ima pa potrošnik pravico do povračila škode, ki mu je nastala zaradi nezmožnosti izdelka.




  1. Ali mora potrošnik sam zahtevati nadomestni proizvod pri uveljavljanju pravic iz naslova garancije?



21.c člen ZVPot daje možnost proizvajalcu oziroma pooblaščenemu servisu, da potrošniku zagotovi uporabo podobnega proizvoda za čas, ko je proizvod na popravilu. Namen te določbe je, da ima podjetje možnost preprečiti nastanek škode zaradi neuporabe proizvoda. Iz namena določbe izhaja, da so podjetja tista, ki morajo potrošniku ponuditi nadomestni proizvod.


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